Privacy & Cookie Policy

Call About Medicare is operated by LJS Media Ltd, a company registered in the United Kingdom. For the purposes of this policy, “we,” “us,” or “our” refers to LJS Media Ltd and the Call About Medicare website at www.callaboutmedicare.com.

We are committed to protecting your privacy and ensuring transparency around how your information is collected, used, and shared.

1. Who This Policy Is For

This Privacy Policy applies to U.S. visitors of callaboutmedicare.com, especially individuals seeking Medicare-related information, guidance, or assistance.

This website and service are intended for use by individuals 18 years of age or older, located in the United States.

2. What We Do

Call About Medicare is a free Medicare education and help line. When you call or interact with us, you may speak with an automated assistant that answers Medicare-related questions. If you choose, we may transfer you to a licensed insurance agent to assist with plan selection.

3. What Information We Collect

- We may collect personal information when you:

- Submit a contact form

- Call our toll-free number

- Interact with our website or digital ads

- Participate in a quiz, poll, or survey

- Request information or a plan transfer

- Use any other interactive features on our website

Personal data we may collect includes:

- Name, phone number, email address

- Zip code or state of residence

- Your age or Medicare eligibility status (if you provide it)

- Call recordings or transcripts (for quality assurance and training)

- Website usage data (pages viewed, time on site, clicks, etc.)

- IP address and device/browser data

- We do not knowingly collect sensitive data such as Social Security numbers, medical records, or financial account numbers.

4. How We Use Your Information

- We may use your information to:

- Provide Medicare education and answer your questions

- Facilitate optional transfers to licensed insurance agents

- Follow up with requested information (if applicable)

- Improve website performance and visitor experience

- Comply with legal and regulatory obligations

- Prevent misuse or abuse of our services

We do not sell or rent your personal information to third parties. We may share your information with licensed agents or partner companies only if you consent during your interaction (e.g., by requesting a transfer or follow-up).

5. Call Recording and Consent

By calling our toll-free number, you acknowledge and agree that:

- Calls may be recorded for quality assurance

- You may interact with an automated system (AI assistant)

- You may be connected to a licensed agent if you request plan assistance

- There is no obligation to purchase anything

6. Marketing and Communication

If you opt in, we may send:

- Appointment confirmations or call reminders

- Medicare education or deadline alerts

- Promotional messages or newsletters

You can opt out at any time by replying STOP to text messages or clicking “unsubscribe” in emails.

Message and data rates may apply. Frequency may vary.

7. Cookies and Website Tracking

We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics, Meta/Facebook Pixel) to understand how users interact with our site and improve the user experience. These tools may collect:

- Browser and device info

- Pages visited and actions taken

- Referring URLs

You may disable cookies in your browser settings. Disabling cookies may limit some features of the site.

8. Data Security

We take appropriate measures to protect your data, including:

- Secure transmission using HTTPS

- Restricted access to personal data

- Call and form data stored on secure, access-controlled systems

However, no online system is 100% secure. Use this site at your own discretion.

9. Your Rights and Choices

You may request to:

- Access or review the data we hold about you

- Correct or update your information

- Opt out of marketing communications

- Request deletion of your data (if legally permitted)

To make a request, email: [email protected]

We may retain certain information to comply with legal obligations or for backup and archival purposes.

10. Third-Party Links and Services

Our website may link to external sites (e.g., Medicare.gov or Facebook). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

11. Disclaimer About Medicare

This site is not affiliated with Medicare, CMS, or any government agency. Information provided on this site is for educational purposes only and should not be considered legal or medical advice.

Licensed insurance agents may be provided upon request to help you compare or enroll in available plans.

12. Contact Us

For privacy questions, data requests, or to exercise your rights, contact us at:

LJS Media Ltd

2 The Calls, Calls Wharf, Leeds, LS2 7JU

📧 [email protected]